Bilingual Mortgage Information Specialist (12 Months Contract) | |
| Job ID | 42-7E-7C-C9-41-EF |
| Company | Sagen |
| Location | Multiple Locations |
| Province | Across Canada |
| Date Posted | 2021-12-21 |
| Posted Until | 2022-03-31 |
| Job Type | Fixed-term |
| Job Category | Finance |
| Description | |
| Job Summary The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions and responding to specific information requests. Responsibilities - Provide the highest level of customer service in a fast-paced, high-volume contact centre environment. - Respond to general mortgage insurance questions and specific mortgage insurance product information requests received via a toll-free phone number and email. - Provide accurate premium calculations and quotes to our lender partners. - Support the Eastern Underwriting Centre by following-up on outstanding appraisals as required. - Administer and provide ongoing support to lender partners with respect to Sagen systems. - Possess general knowledge of Sagen's business functions in order to effectively redirect inquiries. - Possess basic knowledge of underwriting philosophy and practices. | |
| Education Requirements | Completion of a Post-Secondary degree/diploma. |
| Experience | - Experience working in a bank with working knowledge of mortgages and credit. - Demonstrated customer service skills including experience working in an inbound contact center environment. - Demonstrated organization skills and the ability to multi-task. - Possess basic computer skills to facilitate the exchange of emails, accessing the Internet, managing files, or creating basic reports or presentations. Prior experience using Microsoft products is an asset. - Ability to work 8:00am to 6:00 pm EST Monday through Friday. - Knowledge of mortgage lending processes. - Knowledge of appraisal platforms is an asset. - Bilingual - Fluent in English and French (written and verbal) |
| Languages | English, French |
| How To Apply | Click "Apply Now" |
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