Insurance Professionals | |
| Job ID | 40-28-A2-7F-1E-61 |
| Company | BCAA |
| Location | Multiple Locations |
| Province | British Columbia |
| Date Posted | 2019-04-03 |
| Posted Until | 2019-09-30 |
| Job Type | Part-time and Full-time |
| Job Category | Service Sector |
| Description | |
| BCAA is Hiring Insurance Professionals Across BC! What BCAA offers you: • It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being a 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA. • Our team members get to make a difference in the lives of our Members and their communities every day. • We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members. • We enthusiastically support learning and advancement opportunities for our team members. • We are an equal opportunity employer that’s committed to accessible, inclusive employment. • Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more. • Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre. • Fully paid training program and education to obtain your Level 1 license Position Overview: BCAA is hiring Regular Full-Time, Regular Part-Time, and Casual Service Advisors for various locations across British Columbia! As one our Member-facing team members, you will be an insurance professional dedicated to delivering amazing Member experiences through the servicing of BCAA’s products and services, with a focus on Membership and auto insurance products. You will be a source of positive brand impressions and will build long-lasting relationships with our Members and helps them derive maximum value from their Membership through identifying needs for additional BCAA products and services. You will collaborate with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia. Key Responsibilities: Sells and upgrades Membership and auto insurance • Through consultative in-person or over the phone sales, acquires new Membership and Autoplan and private auto insurance sales; where required and with the appropriate qualifications, sells additional BCAA products and services • Renews BCAA Memberships and Autoplan and private auto insurance policies by reviewing current coverages and making recommendations; where required and with the appropriate qualifications, renews additional BCAA products and services • Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions • Deepens Member relationships through excellence in customer service including informing Members of Member value and opportunities to save • Collaborates with BCAA and other supplier’s Underwriters • Meets all prescribed sales, business-building and retention targets, and BCAA and AAA/CAA Member experience goals, standard methodologies, and Underwriting guidelines Generates referrals for cross-selling of BCAA products and services to new and renewing Members • Builds referrals for Senior Insurance Advisors for cross-selling homeowners’ and travel insurance • Creates and follows up on future business leads and upcoming renewals Handles Member/customer accounts and concerns • Updates Member information and insurance policy details in applicable systems • Processes Membership and Autoplan and private auto insurance endorsements and cancellations; where required, process endorsements and cancellations for additional BCAA products and services • Issues new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides • Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals Processes and handles Member/customer documents • Processes payments and follow up on outstanding payments • Issues new, renew and makes changes to Memberships • Issues new and renewal Autoplan and private auto insurance policies, cancellations, endorsements, plates and transfers; where required, issue new, renewal, endorsements and cancellations for additional BCAA products and services • Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness Acquires and maintains industry, product and systems knowledge • Maintains a working knowledge of all BCAA Membership and insurance manuals, standard methodologies, policies and systems • Attends required BCAA and industry training courses • Keeps up-to-date with industry knowledge and competitors’ product offerings • Maintains annual insurance licensing requirements Other duties, as assigned • Greeting and administrative duties, when co-workers are absent Qualifications Minimum Qualifications • Completion of Grade 12 • 2 years’ experience in a sales and service environment • Level 1 insurance license (or willing to obtain within 3 months of employment) • Sales productivity and customer service skills • Demonstrated multi-tasking skills and ability to prioritize activities • Strong communication skills • Ability to work within a dynamic team environment and maintain a high level of integrity • Strong judgment and decision-making abilities. Able to consider costs and benefits of potential products in order to make appropriate recommendations. • Demonstrated critical thinking abilities. Able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Ability to meet prescribed sales, business-building, retention and customer satisfaction targets and objectives • Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook) Preferred Qualifications • CAIB certification • Completion of Autoplan Essentials • Knowledge of applicable BCAA and ICBC systems • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC • Ability to speak alternate languages that would support particular market demographics | |
| Languages | English |
| How To Apply | Email: Talent.Acquisition@bcaa.com |
 |  |  |  |