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Sales Desk Shift Supervisor

Job ID3E-10-A2-59-79-06
CompanySunshine Village
LocationBanff
ProvinceAlberta
Date Posted2020-09-11
Posted Until2021-03-10
Job TypeFull-time
Job CategoryHospitality
Description
What can you expect:

The Sales Desk Shift Supervisor position is important to the Ski and Snowboard School and reflects our commitment to providing the best possible experience to our guests while maintaining accountability for our sales and providing information about our operation with accuracy and efficiency. The sales desks are often our first point of contact and our Sales Desk Shift Supervisor is our number one role model and mentor to these very important members of our staff.

This job is perfect for you if you enjoy:

Coordination and sales & reservations of ski and snowboard lessons, snowshoe tours and Daycare at various points of sale and dealing with customer service issues
Maintain a high level of customer service and ensure that Sunshine Ski and Snowboard School is presented in the best possible light
Set an example in customer service and have a good knowledge of the services offered on the mountain and the fine details of the different products that are for sale through Sunshine Ski & Snowboard School and the two systems used for selling
Coordinate managing of Reservation Staff alongside the Assistant Director. Including: staff schedules, managing hours in effect with fluctuating skier count and lesson demand, scheduling days off or extra work days
To take a leadership role in the application of our reservation software
To make sure all accounts are settled and properly accounted for
Interfacing with the accounting department where cash-out and revenue recording are concerned
To ensure that all outside agencies (Tour Operators, Ski Hub, BAU & DBT) are informed and equipped to sell our products as efficiently as possible and to help resolve any conflicts that may exist with them
To ensure that all systems provide accurate up to date information
Weekly Billing of programs to other departments at Sunshine Village Company
Processing and overseeing of Lane Space account. Ensuring payments and deposits are up to date
Daily and Weekly checks to make sure all accounts are settled and properly accounted for
Tracking of sales and revenue from third party agents for review by the Ski & Snowboard School Director
Tracking revenue from relevant departments for review by the Ski & Snowboard School Director
Offering accurate information to our guess effectively and efficiently
Oversee proper handling of cash and credit transactions and end of day procedures
Manage an accurate cash float and daily cash out and assist with reconciling out of balance cash outs of other sales members.
Respond promptly and professionally to general enquiries via phone, email and in person
General office and clerical duties
Maintain a safe and orderly environment in and around the sales desk for clients/staff, inclusive of all relevant Sunshine policies
Maintain a professional appearance
Start DateOctober 26, 2020
Salary$16.00/hr
Experience
Skier or snowboarder a requirement
Computer literacy with Windows and Microsoft Office
Knowledge of Rez Express Reservation system to the level of being able to train staff on how to use it
Organized and able to maintain proper records and to make sure all duties are covered
Able to provide an excellent role model to all staff
Excellent and proven customer service and communications skills
Professional appearance and maturity
Ability to take initiative and make decisions alone
Responsibility and reliability exhibited
Previous sales experience with Rez Express and Ticket Express
Proven administrative skills
Past experience supervising staff
Past experience training staff on Rez Express software
Efficient cash handling/cash out skills
Strong attention to detail
Excellent phone etiquette
Knowledge of Sunshine Village terrain an asset
LanguagesEnglish
Work SettingsSki Resort
How To ApplyCan’t wait to get started? Great, because we can’t wait to hear from you! Apply online at skibanff.com/careers and tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us. Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.