Catering & Retail Operations Coordinator

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

In April 2022, the university announced our new name of Toronto Metropolitan University, which will be implemented in a phased approach. Learn more about our next chapter.

About University Business Services
University Business Services (UBS) is a division of the Office of the Vice President Operations and Administration and provides a number of different services to students, staff, faculty and guests of the University. Their mission is to provide and promote revenue generating services which support the academic mission of the University in a way that remains flexible and responsive to the changing needs of the University. UBS comprises of several business units including Campus Store, Duplicating and Printing Services, Parking Services, OneCard Office, Ryerson Food Services, Events and Space Reservation Services and Ryerson Urban Farm.
 

The Opportunity

The catering and retails operations coordinator oversees operations which include:

• Coordination of catering and retail operations at assigned kiosks or location/s to successfully execute catering events and execute assigned kiosk/location duties
• Preparation and consolidation of weekly catering reports
• Compiles orders and prepares catering orders for all assigned locations
• Provides a high level of customer service
• Assigning work to others and maintain a clean, safe and sanitary work environment
• Generates marketing ideas for RUeats to enhance brand awareness and revenue opportunities
• Provide ongoing administration and leadership support to help grow the business and maximize catering revenue  

Qualifications

To help us learn more about you, please provide a cover letter and resume outlining how you meet the following specific qualifications:

• Successful completion of a secondary school graduation diploma 
• Minimum of 2 years’ experience leading a team within a front facing customer service retail environment. 
• Numerical skills to be able to reconcile daily sales, analyze and prepare reports, undertake physical inventory and order supplies.
• Strong customer service skills.
• Good verbal and written communication skills, highly organized with strong attention to detail, proficiency in MS Office (Word, Excel, Power Point, Outlook).
• Strong organizational skills and attention to detail
• A strong team player and able to independently solve catering related problems, with good communication and customer service skills.
• Knowledge of catering management systems such as Catertrax.
• Demonstrated commitment to supporting Ryerson University's principles of equity, diversity, and inclusion, an ability to work with diverse populations, have some knowledge or willingness to learn about how these principles should inform and shape the work of RUEats to appropriately build a campus community inclusive of Ryerson’s diverse student and employee population.

Additional Information

Notes:

• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill the vacancy on an underfill basis.
• Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.
• The successful candidate must be willing and able to change work locations throughout the university campus based on operational requirements.
• As part of the selection process, candidates may be required to complete an occupational assessment.  
• Applications will only be accepted online through Ryerson's careersite.