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Customer Service Assistant

Job ID373233-1-3579
CompanyToronto Metropolitan University
LocationToronto
ProvinceON
Date Posted2023-05-10
Job TypePart-time
Job CategoryEducation
Description

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

In April 2022, the university announced our new name of Toronto Metropolitan University, which will be implemented in a phased approach. Learn more about our next chapter.

About University Business Services


University Business Services (UBS) is a division of the Office of the Vice President Operations and Administration and provides a number of different services to students, staff, faculty and guests of the University. Their mission is to provide and promote revenue generating services which support the academic mission of the University in a way that remains flexible and responsive to the changing needs of the University. UBS comprises several business units including Campus Store, Duplicating and Printing Services, Parking Services, OneCard Office, Food Services, Events and Space Reservation Services and the Urban Farm.



The Opportunity

The Customer Service Assistant will work at the Hub cafeteria or the student residence and is responsible for:  

  • Taking and preparing food and beverage orders  
  • Monitoring stock levels and replenishing products
  • Maintenance of a clean and safe working environment.  

There are four customer service assistant positions available.


Qualifications

  • A minimum of six months of related experience in a similar role. 
  • Successful completion of a secondary school diploma
  • Knowledge of food service procedures, preparation and production.
  • Knowledge of WHMIS.
  • Knowledge of Food Safety and Physical Safety rules.
  • Food Services Industry Toronto Public Health Food Handlers certification and Smart Serve Ontario certification are an asset.
  • Good communications skills are required to effectively interact with customers in a professional manner.
  • Ability to work in a fast-paced environment independently and as an effective team player is required.
  • Excellent interpersonal and client service skills, including tact and diplomacy, to ensure efficient and effective support for members of the Ryerson community.
  • The incumbent must be comfortable being exposed to undesirable and disagreeable conditions when working in a full-service hospitality environment  with heat, fumes, odours and noise and the potential for cuts and burns if safety procedures are not followed.


Additional Information

Position Number(s) 20003066,  20000460,  20000278,  10001972
Position Numbers 4
Reports To Manager, Food Services
Vacancy Type TERM
Employee Group OPSEU
Work Location On campus (various locations depending on department)
Start Date Mid to late August - early September 2023
End Date April 27, 2024
Hours of Work

36.25 per week 

This position will have a continental work week, including rotating shifts as required with flexible work schedules depending on operational needs.

Grade and Step 2
Salary Scale Salary range: $36,237.19 - $42,008.86. Hiring range: $36,237.19 - $39,597.37
Application Close Date May 30, 2023

Notes:

  • Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill the vacancy on an underfill basis.
  • Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.
  • The successful candidate must be willing and able to change work locations throughout the university campus based on operational requirements.
  • As part of the selection process, candidates may be required to complete an occupational assessment.  
  • Applications will only be accepted online through TMU's careersite.


For more information, visit Toronto Metropolitan University for Customer Service Assistant