ServiceNow Technical Delivery Lead

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

In April 2022, the university announced our new name of Toronto Metropolitan University, which will be implemented in a phased approach. Learn more about our next chapter.

The team 
We are a team of human resources experts and innovators who contribute to the achievement of Toronto Metropolitan University's strategic priorities. We partner with our clients to create and deliver outstanding practical and strategic human resource solutions, programs and services that enhance workplace culture, engagement and inclusion. You can find out more about our people- first philosophy and values by reading about who we are and what we do online.

The Opportunity

As the ServiceNow Technical Delivery Lead, you will work to shape Toronto Met’s HR transformation to lead the implementation of the ServiceNow platform.  In addition, you will play an integral part in supporting the maintenance, design and transformation of the HR technology and data delivery initiatives. In collaboration with the Manager, HR Technology, you will act as a key technical and functional resource for the integration and data conversion design, developing and testing for ServiceNow implementations with a strong focus on continuous improvement of HR service delivery as required by the leadership and management team.  
Qualifications 
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Post-secondary degree in Computer Science, Engineering, Information Systems or equivalent education/experience in software development.
• Minimum 3 years of development/configuration experience on the ServiceNow platform including HRSD, ITSM, CSM;
• Proven working experience implementing, updating, testing and supporting core ServiceNow components;
• Experience working with API’s / Web Services (RESTful and SOAP);
• Development experience working with PeopleSoft Oracle ERP/HCM, JavaSpring;
• Demonstrated experience coordinating business analysts, clients, and other SMEs to build consensus and solutions;
• Demonstrated leadership in architectural design in the ServiceNow Platform;
• Demonstrated experience in execution of digital transformation of critical business workflows;
• Experience with Agile project management methodology; 
• Experience in working in a structured Release Management environment;
• Experience with UAT and QA processes.

Skills and knowledge

• Strong analytical and technical skills with the ability to use multiple techniques to identify, evaluate, and develop solutions to complex business challenges; Effective documentation skills;
• Strong Interpersonal skills and ability for building and maintaining strong working relationships and collaborating and communicating effectively in a business environment;
• Demonstrated ability to work collaboratively with distributed teams along with proven ability to work independently;
• Superior time management skills to support multiple project initiatives simultaneously;
• Strong commitment to high quality service;
• Understanding of workflow activities and variable and how to use them effectively in ServiceNow;
• Excellent functional and technical knowledge of ServiceNow processes and modules, including but not limited to: Incident, Request, Change, Knowledge, Client Portal, HR (Case Management, Lifecycle, Integration Administration, Dashboards & Reports), and Universal request (asset). 
• Understanding of ServiceNow implementation end to end cycle;
• Excellent understanding of data visualization and overall principles of data architecture;
• Knowledge of data governance and cyber security principles; 
• Proven ability to work creatively and analytically in a problem-solving environment;
• Results-oriented and strives for continuous improvement and upkeep of technological skills;
• Collaborative, great at relationship building and values the perspective of others. 

Additional Information

• An equivalent combination of education and experience may be considered.

We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications and also reach out to Tracey King, Indigenous Human Resources Lead  for support during the selection process.

As part of the selection process, candidates may be required to complete an occupational assessment.  
Applications will only be accepted online through Toronto Metropolitan's careersite.

Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.
 
We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community.We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact hr@ryerson.ca. All information received in relation to accommodation will be kept confidential.

Please watch a message from Toronto Metropolitan University's Vice President, Equity and Community Inclusion for more information on our commitment to equity.