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Commercial Client Support Coordinator - Outaouais Region

Job ID32-90-BF-EB-C4-B2
CompanyBDC
LocationOutaouais
ProvinceQuebec
Date Posted2023-03-20
Posted Until2023-09-16
Job TypeFull-time
Job CategoryMiscellaneous
Description
POSITION OVERVIEW
The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, preparing client proposals and all relevant related documents (e.g., letters of intent and contracts), obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team.

CHALLENGES TO BE MET
Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases.

Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices.

Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done.

Actively participate in portfolio development by identifying funding opportunities and developing innovative value-adding solutions to meet client needs

Conduct pre-qualification and risk rating assessment activities for existing and potential BDC Financing clients

Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support.

WHAT WE ARE LOOKING FOR
Bachelor degree in Business Administration, College diploma in accounting or an attestation of college studies;
The ability to analyze and interpret financial statements is considered an asset;
Experience as a payables and receivable clerk is considered an asset;
Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues;
Strong organizational skills and ability to prioritize and deal with various situations at all times;
Ability to work independently and meet tight deadlines;
Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team;
Working knowledge of MS Office (Word, Excel, Outlook );
Bilingualism required (French and English), oral and written.
LanguagesBilingualism Required (French And English), Oral And Written
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