Customer Service Consultant

Our Rogers Wireless team is growing! We are looking for new team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do.

We know our customers rely on us to connect them to their families, friends, and what matters most. Through our three wireless brands -- Rogers, Fido, and chatr – we are proud to offer Canadians value and choice on a variety of plans. As the market leader in 5G for both coverage and reliability and with our world class network that offers wireless connectivity from coast-to-coast-to-coast, we are paving the way for the future of innovation, providing the framework for new possibilities so that what’s impossible today, won’t be tomorrow.

At Rogers, your journey is filled with limitless possibilities; build the future you want with us.
Let’s make your possible.

Are you up for the challenge and the fun? If so, consider the following opportunity:

CUSTOMER SOLUTIONS SPECIALIST
 

Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada.

Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.
 
Let’s make your possible at Rogers.
 
At Consumer Care, we believe our people are the heart of our success.  We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians.  We are leading the way in 5G for both coverage and reliability. Consumer Care is an opportunity for you to build something amazing, while accelerating your career.  Together we can make more possible.   
 
Life at Consumer Care – What We Offer
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We invest in our people to unleash their potential so we can win as a team!  As part of the team, you will have access to a ton of amazing resources, discounts and perks.  To name a few:   

• Unlimited access to Headspace Premium for mindfulness training  
• Access to a virtual walk in clinic to connect with Healthcare Professionals from home
• LIVX – Fitness Membership to attend classes virtually  
• Company matching contributions to charities you support
• Paid time off for volunteering
• Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
• Employee discounts to our products and services
• Leadership development, Mentorship and Coaching programs

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.
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What We’re Looking for
We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do.  Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing.  You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers.  You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.
 
What You’ll Do
Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class customer service by connecting with our customers, analyzing their needs and offering customized solutions. You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule. You will be speaking to different people from across Canada.  
 
Who You Are  

• High School Diploma or equivalent
• 1+ years of customer interaction in a professional role, either face to face or over the phone
• Expert in communication and listening  
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule  
• Navigate multiple computer systems  
• Multitasking 

Together, we'll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.