Premium Activation & Operations Seasonal Associate (Contract) - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Premium Ticketing is a fast-paced department concentrated on driving revenue and delivering exceptional, high-end experiences for Toronto Blue Jays guests. The team focuses on consistently delivering upscale, success-driven events, with the mission of making our clients the hero and assisting them in achieving a return on investment. We strive to develop a long-term, mutually beneficial relationship with our clients and become a staple in their ongoing hospitality strategy.

The Toronto Blue Jays Ticketing Team is looking for enthusiastic and driven individuals to join the roster as a Premium Activation & Operations Associate. This role will support gameday operations & special events, experiences, and activations.

Responsibilities:

• Event & Experience Activation
  • Assisting with executing client hospitality events and select special projects throughout the season
  • Executing gifting touchpoints, giveaway drops and courier deliveries
  • Assist with Sales and Service client engagement initiatives
  • Assist with gameday experiences; batting practice and other opportunities as they arise
  • Execute additional event-day operations as required, including unique suite set-up request or merchandise deliveries
  • Collaborating cross-functionally to support our event day staff as needed

• Operations
  • Assist with contract management, and inventory management
  • Assist with general suite maintenance; tracking of artwork & furniture needs throughout season
  • Generate suite occupancy reporting; daily department reports that track suite reservations

• Client Service
  • Provide client facing service on event day, including resolving fan experience issues and providing leadership with security, catering and fan services staff.

• Department Administration/ Communications
  • Assist in the execution of email marketing
  • Assist with in-office celebrations
  • Collaborate with cross-departments and teams as needed
  • Communicate effectively with internal stakeholders

Qualifications: 

• University degree or College diploma in sport management, business, marketing or a related field
• A Service mindset and passion for creating memorable experiences
• Experience in client service, hospitality and/or other industry related field
• Ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
• Able to work hours outside of a typical workday (includes evenings, weekends and holidays) is required for executing Toronto Blue Jays game days and other Rogers Centre events
• Strategic thinker with an ability to be proactive and solve problems
• Natural collaborator who works well cross-functionally and in a team environment
• Strong written and verbal communication skills

Not required, but beneficial:

• Knowledge of Ticketmaster/Archtics
• Familiarity with CRM platforms (Salesforce)
• Familiarity with Marketing Cloud or other email marketing platforms

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Part time

Shift: Variable

Length of Contract: 6 Months

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Baseball Operations

Requisition ID: 287191

Posting Notes:  Rogers Sports & Media