Core & Enterprise IP NOC Specialist

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs?  If yes, consider the following opportunity:

Rogers is seeking a NOC Specialist, Core and Enterprise IP responsible for the Tier 3 Operations located in the epicentre of Rogers Core Networks. Reporting to the Manager of the Enterprise and Core Data NOC at the Rogers Park Brampton Campus, the main job function includes Incident Management of network events affecting Rogers customers and services. This position requires working in a 24x7 work environment, and that background checks are required as a condition of employment.

What you will be doing:

• Analyzing complex incidents with advanced tools and cutting-edge technology
• Developing and mapping out service level diagnostic workflows for logic in automation
• Mapping out end to end service flows for detailed triage and diagnostics at an elevated troubleshooting thought process
• Provide Tier 3 centralized operations for Rogers Core Data networks and services supporting residential and business customers 24X7X365
• Working with advanced network telemetry to build KPI use cases for effective trend analysis
• Lead incidents to resolution collaborating directly with the appropriate internal/external support groups, ensuring all customer and Network MTTR's and SLA's are met
• Engaging in continuous improvement through change and incident forums
• Monitor change control activities to ensure all planned network events are transparent as possible to the end customer
• Requires holistic understanding of the Rogers network and a strong technical capability to assess impact to services and customers
• Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events and threats to appropriate stakeholders
• Active on disaster recovery/pre-plan implementation and tabletop exercises
• Develop and document any department procedures needed for troubleshooting

 
What you will bring:

• Degree in Electronics/Telecommunications or equivalent academic qualification
• Experience in a Network Management environment is preferred including fault/performance management
• Understanding and experience in a break/fix environment with GPON/DOCSIS 3.1, MPLS, BGP, OSPF, IS-IS
• Comprehensive knowledge of servers, DNS, DHCP, and cloud computing with VMware
• Extensive knowledge of routing and switching in multi-vendor environments; Cisco, Juniper, and Alcatel
• Understanding of the fault/trouble management, notification and escalation processes is preferred
• Experience with wireless networks and security is an asset.
• Excellent communication, collaboration and interpersonal skills.
• Network programming experience using scripts, python, API’s is preferred
• Exceptional organization skills, PC literate & extensive knowledge of MS Office suite of collaboration tools
• Ability to thrive in a dynamic 24/7 environment

#LI-AV1

Schedule: Full time

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment