Sr Production Support Analyst | |
| Job ID | 28-D0-A5-DC-FF-DC |
| Company | Rogers Communication |
| Location | Brampton |
| Province | Ontario |
| Date Posted | 2018-12-20 |
| Posted Until | 2019-06-18 |
| Job Type | Full-time |
| Job Category | Telecommunications |
| Description | |
| At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuels us, and moments define us. Rogers is seeking a Settlement and Fraud production Support analyst responsible for monitoring all the production activities to ensure the application functionalities are stable and have the capacity to meet current and future business requirements. Reporting to the Manager of Commissions and Fraud systems, at the Rogers Park Brampton Campus, you will conduct root cause analysis and resolve production problems, data issues while coordinating, and supporting the implementation and rollout of the new technologies as needed to support the business needs. What you will be doing... Conduct with data analysis, data profiling, data quality as needed Conduct root cause analysis and resolve production problems and data issues Monitor all the production activities to ensure the Application functionalities are stable and have the capacity to meet current and future business requirements. Coordinate, and support the implementation rollout of the new technologies as needed to support the business needs. Understands the business processes, how the application supports the business processes and applies this knowledge to best solve problems Create, maintain and enhance system documentation Monitor daily processing for all the production platforms Troubleshoots data discrepancies, system errors, load failures, reports and optimizes load schedules for maximum efficiency Tracking and documentation of all reported problems and data anomalies Follows change control procedures for new deployments and break-fix issues Performs proactive production tuning and alert monitoring Participates in off-hours support as needed Completes tasks, reporting status and work assignments in a timely fashion Develop a processes and ensure appropriate controls to all type of commissions and settlements are disbursed as per policy applied. Monitoring and verifying month-to-month/day-to-day Data load figures variances and escalate for resolution. Analyse, investigate on timely detection of all anomalies/incident. Regular production review and assessment to address any possible risks through change management process. Ensure automation of all assigned KPIs and activities. What you have... Bachelor degree in computer science, MIS or similar discipline. ITIL certificate and Experience in Telecom Domain is plus. Extensive IT Experience in telecom field. Extensive Experience writing / developing complex UNIX shell scripts, SQL, PL/SQL scripts, SSIS jobs to validate, Monitor, Test and Report the production Data Sources. Proficient knowledge of Microsoft Excel (i.e., macros, formulas, formatting, pivot tables, etc.) knowledge of the end to end Dealer Commission and settlement process in a Telecom environment Must have a technical experience in ORACLE and SQL Server, ETL tools “ Informatica powercenter Designer, Crystal reports, and how the independent systems work together and should be architected Must have well-developed system problem solving skills and experience in resolving complex technical problems Able to propose a solid architecture to meet the Commission and Settlement Domain Solution requirements. Must have at least 3 years of technical experience in fraud within telecom Domain Must have at least 2 years’ experience in Vendor management and operational reporting. Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Information Technology Requisition ID: 132200 | |
| Languages | English |
| How To Apply | https://roge.rs/2rM7VFq |
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