Coordinator, Ticket Operations - Toronto Blue Jays

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Are you ready to take your career to the #NextLevel? This is your chance

The Toronto Blue Jays are looking for a Coordinator, Ticket Operations!

OVERVIEW

The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Ticket Operations Coordinator.

Reporting to the Manager of Ticket Operations, this fulltime position will serve as a key member of the department, providing system and operational support for Toronto Blue Jays games and Rogers Centre events. Success in this position requires the drive to continually advance and learn new technology to fit the evolving ticketing business landscape.

RESPONSIBILITIES

Blue Jays Ticket Operations Administration

• Assist system administrators with the creation and functionality of Toronto Blue Jays events (Archtics & TM Host)

• Resolve internal Salesforce ticketing admin requests including the processing, refunding and fulfillment of ticket orders

• Contribute to the system training and onboarding of ticketing staff and provide ongoing operational support

• Conduct turnstile testing and collaborate with Ticket Operations team on related mobile ticketing/app issue resolution

• Follow box office management procedures to comply with internal audits, coordinating with Box Office & Ticket Support Assistant Managers to provide accurate reconciliation of all ticket sales, reporting, receipts and deposits

• Track and reconcile ticket stock inventory and department supplies

• Contribute to the overall success of Ticket Operations by performing other essential duties and responsibilities as assigned

• Demonstrate commitment to positively contributing, encouraging and fostering a culture of equality within an inclusive and safe workplace

Rogers Centre Events

• Support Ticket Operations Manager with the placement of concert holds, processing of ticket orders and the release of ticket inventory under promoter direction

• Assist with the planning and execution of event day ticket operations and providing promoter support

• Respond to concert-related fan inquiries and resolve any assigned Salesforce Cases while implementing Blue Jays WE CARE values

• Identify concert staffing requirements and work in conjunction with Assistant Box Office Managers to schedule staff

• Assist with tour promoter walk-throughs and related ticket inventory adjustments on event load-in days

• Organize and lead any required seat relocation projects, ensuring they operate efficiently on event day

• Confidently interact with other venue teams such as Marketing, Stadium Operations and Fans Services to ensure an efficient ticketing and gate entry experience for fans

QUALIFICATIONS

• Strong knowledge of Box Office operations, including 2-3 years of supervisor level work experience

• Proven experience utilizing Ticketmaster products including TMWin, PCI, Archtics, TMOne and Access Manager

• Demonstrated computer skills using Microsoft and Salesforce software

• Ability to provide leadership and contribute to a positive and collaborative work environment

• Effective communication skills to connect with fans as well as staff members at all levels within the organization

• Strong organizational and administrative skills with the ability to prioritize under tight timelines while ensuring accurate completion of assigned work

• Availability to work evenings, weekends and holidays as required

WHAT WE OFFER TO YOU

• Commitment to our team - we want you to succeed!

• Ongoing, hands-on training to help you develop your skills

• Excellent employee discount to use towards Jays gear

• A unique employment experience working for the only MLB team in Canada

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Full time

Shift: No Selection

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: None

Posting Category/Function: Baseball / Stadium Operations & Tickets / Sales

Requisition ID: 272649

Posting Notes:  No Selection