Full stack developer

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently. 

Technology Support provides 24 X 7 first and second level support for IT, application and telecommunication systems and services used internally within the Rogers Group of Companies and its vendors. The Technology Support Team continues to implement innovative tools, including a chatbot, that strive to automate tasks and reduce employee technology-related downtime.

The Reporting and Automation Analyst is a fulltime position, responsible for the development and maintenance of key reporting and automation activities and systems in support of the Technology Support Team.  

We are looking for someone passionate about automation and problem-solving.

Detailed responsibilities include:

• Develop, integrate, and implement operational tool strategies for all platforms
• Design, develop, maintain, optimize, analyze and automate platform and services
• Troubleshoot, debug, test Solutions
• Ensure Solutions and Processes are auditable and compliant with organization Security Policy
• Meet with cross-functional teams and gather requirements

Detailed responsibilities include:

• Develop, integrate, and implement operational tool strategies for all platforms
• Design, develop, maintain, optimize, analyze and automate platform and services
• Troubleshoot, debug, test Solutions
• Ensure Solutions and Processes are auditable and compliant with organisation Security Policy
• Meet with cross-functional teams and gather requirements
• Collaborate and share knowledge with peers within Care Nation

Experience/Qualification:

• 2+ years of working experience and expert understanding of PHP and Laravel Framework
• 2+ years of working experience and expert understanding of Natural Language Understanding (NLU) such as Rasa (preferred), IBM Watson or Dialogue Flow.
• 2+ years of working experience and excellent understanding of front-end technology such as HTML, CSS, JavaScript, Webpack, and Vue
• 1+ years of experience working with MySQL, MariaDB, MSSQL, or Oracle
• Expert working knowledge of RESTful APIs
• Bilingual: French and English
• Ability to produce a variety of technical and business documents in both languages
• Experience with IT Service Management Tools such as ServiceNow
• Experience with ACD Tools such as Genesys
• ITILv3 Foundation certification
• Strong knowledge of Python and shell scripting would be an asset
• Knowledge of Power Automate (Microsoft Flow) would be an asset

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment