INFORMATION TECH ANALYST (III)

Job ID24367-6201
CompanyMcMaster University
LocationHamilton
ProvinceON
Date Posted2019-02-05
Job TypeFull-time
Job CategoryEducation
Description

Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.

General Description

Working with a talented, collaborative team of professionals from the Faculties of Social Science and Humanities, the successful candidate will have the opportunity to be creative, dynamic and play a central role in the development of a student-facing 'journey mapping', web application.  Fluency with programming/coding in an open-source LAMP environment is essential for this position.  In addition to a strong understanding of PHP/mySQL/HTML5, familiarity with AODA/WCAG AA compliance standards are also crucial to the success of the project.  The ideal candidate will possess strong communication skills, be a reliable and accountable team member, and act with professionalism and courtesy to support McMaster's 'respectful workplace' values.  

Pay Grade: 7
Salary Range: $24.08 to $33.91


Representative Duties & Responsibilities

  • Provide expertise and practical assistance in delivering services that comply with established standards.
  • Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
  • Carry out investigative work on a variety of requirements, information flow, and processes.
  • Elicit additional information from users to accurately diagnose problems.
  • Implement non-standard solutions and work-arounds.
  • Evaluate hardware, software, and transmission service alternatives as business requirements change.
  • Localize and rectify faults in network connectivity and applications and respond to non-routine user problems.
  • Analyze, examine, and validate processes.
  • Interpret technical and procedure manuals for non-technical users.
  • Write programs of moderate complexity using various computing and scripting languages.
  • Debug computer program code.
  • Develop and modify interfaces for existing applications and systems while maintaining the integrity of data and processes.
  • Design and build department and program websites.
  • Test functionality of websites in various browsers for quality assurance.
  • Provide technical advice on network and system applications.
  • Provide advice to users regarding security, equipment configuration, and selection of programming language and provide advice to customers on alternative and recommended approaches to computing systems solutions.
  • Program small modules of larger departmental applications according to detailed specifications.
  • Design basic record and report formats.
  • Develop web applications and pages.
  • Plan and coordinate system and software installations.
  • Prepare programming documentation of assigned programs in accordance with prescribed standards.
  • Make decisions within established guidelines regarding the application of computing devices or programs to meet set requirements or make decisions regarding solutions to defined problems.
  • Work autonomously in accordance with general instructions as to methods and procedures.
  • Install and repair various hardware, software, and computer peripherals.
  • Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
  • Act as a technical resource and troubleshoot routine and moderately complex information technology problems within an area of expertise.
  • Escalate problems to the appropriate resource and follow-up to ensure the problem has been resolved.
  • Provide users with routine information such as system updates, errors, and features.
  • Elicit additional information from clients and colleagues to diagnose issues.
  • Interact with others to facilitate and promote the effective use of information technology.
  • Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
  • Provide information and assistance to others regarding the use of hardware and software.
  • Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, and monitoring scheduled backups.
  • Update and maintain a complete inventory of computer hardware, software, and peripherals.
  • Plan, schedule, and monitor own work within short time horizons.
  • Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
  • Maintain records and prepare documentation related to activities including resources such as web pages and databases.
  • Perform minor repairs and preventative maintenance.
  • Disassemble and reassemble computer hardware and peripherals using a variety of hand tools and power tools.
  • Handle minuscule and delicate components when repairing equipment which requires accurate placement and removal.
  • Ensure users receive information on systems updates, errors and features.
  • Remain current with frequent developments in the field of information technology.

 

Supervision

  • Provide direction to others in how to carry out work tasks.
  • Ensure adherence to quality standards and procedures for short-term staff.


Qualifications

  • 3 year Community College diploma in Information Technology or related field of study.
  • Requires 3 years of relevant experience.


Effort
Physical Effort:

  • A typical work day consists of greater than 3.5 hours of low physical effort for activities such as:
    • Intermittent periods of keyboarding to process documents, enter data into databases, and maintain accurate records.
  • A typical work day occasionally requires moderate physical effort for activities such as:
    • Lifting and moving heavy or awkward objects such as computer equipment and peripherals.
    • Working in awkward or constrained physical positions or spaces while repairing and installing equipment.
  • Elements of high physical effort are not a regular feature of this job.

Mental Effort:

  • A typical work day consists of up to 2 hours of routine mental effort for activities such as:
    • Collecting routine information, word processing routine documents such as correspondence and reports, and inputting data in databases and spreadsheets.
  • A typical work day consists of greater than 3.5 hours of moderate mental effort for activities such as:
    • Providing expertise and practical assistance in delivering services that comply with established standards.
    • Identifying, evaluating, and prioritizing problems and complaints to ensure that inquiries are successfully resolved.
    • Eliciting additional information from users to accurately diagnose problems.
    • Implementing non-standard solutions and work-arounds.
    • Evaluating hardware, software, and transmission service alternatives as business requirements change.
  • A typical work day consists of up to 2 hours of high mental effort for activities such as:
    • Carrying out investigative work on a variety of requirements, information flow, and processes.


Working Conditions
Physical Environment:

  • Occasionally exposed to dust and dirt when assembling, disassembling, repairing, and installing equipment.
  • Occasionally required to work in confined spaces when installing and repairing equipment.

Psychological Environment:

  • Occasionally interacts with individuals who may be rude or upset.
  • Frequently handles competing requests from multiple sources.

Health & Safety:

  • Disassemble and reassemble computer hardware and peripherals using a variety of hand tools and power tools.


For more information, visit McMaster University for INFORMATION TECH ANALYST (III)

Click for Details