Client Account Specialist

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

We are seeking an Client Account Specialist to join our Field Sales Team. Through excellent sales, customer service and presentation skills, the Client Account Specialist maximizes the potential revenues by acquiring new customers, as well as upgrading and growing existing customer accounts.

As a Client Account Specialist your duties include:

• Meeting or exceeding sales targets for Cable, Rogers Hi Speed Internet, Rogers Home Phone and Smart Home Monitoring by targeting residential customers.
• Leverage directed sales leads and identifying new sources of opportunities for sales in single family units (SFU's)  by going door to door.
• Representing Rogers in the promotion and sales of select cable products in the field and at special events plus any customer follow-up from the sales process.
• Assisting in the development of strategies that minimize the competitive threat, retain existing customers and increase our revenues from these customers.
• Completing all training and certification programs as required
• Obtain and provide local market intelligence and feedback to the Sales group
• Learning and adhering to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in Company policy
• Acting as an ambassador of Rogers to our customers and provide them with superior world-class customer experience.

Qualifications:

• Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation.•Proven sales experience with emphasis on customer service.
• Proven success in a relevant direct sales position is essential.
• Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills.
• Competitive product and technological knowledge of the telecommunication industry a definite asset.
• Available for evening and weekend work.
• Must have a valid driver’s license and vehicle available

Here is what we offer:

• An attractive compensation package which includes base pay and an uncapped commission structure
• Comprehensive benefit package from day 1
• Monthly car allowance
• Access to wealth-accumulation programs including RRSP, Pension and an Employee Share program
• Full training on Rogers products and services as well as job shadowing to prepare you for success
• An open-door culture rooted by clear communication and feedback
• Sales and technology tools including Smartphone, iPad, Laptop and branded clothing
• Internal growth opportunities

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment