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Customer Care Representative, TSC

Job ID243419-en_US-3298
CompanyRogers
LocationMississauga
ProvinceON
Date Posted2021-07-26
Job TypeFull-time
Job CategoryTelecommunications
Description

Today's Shopping Choice (TSC) is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers. As Canada's only live broadcast retailer, Today’s Shopping Choice incorporates entertainment, inspiration, personalities, and industry leaders to provide a unique shopping experience. Customers can find exceptional selections in Health & Beauty, Jewellery, Home/Lifestyle, Fashion/Accessories, and Electronics through our ecommerce platform and Customer Contact Centre.

We’re looking for passionate Customer Care Associates to join our Customer Contact Centre who are eager to grow their career with Canada’s only live broadcast retailer. This is a full-time position that provides a superior customer experience by supporting and resolving customer inquiries related to their purchases. We are currently recruiting for our Mississauga location that will begin on September 16th, 2021. Please note, this position will be temporarily working remotely.

You are: 

  • Empathetic: You are someone who is able to show understanding and relate to the customer
  • Outgoing: You are someone who is friendly and approachable
  • Patient: You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner
  • Passionate: You are someone who loves providing the best customer experience. 
  • Customer Champion: You are passionate about providing world class customer service and sales solutions

You get to: 

  • Promote and recommend the latest TSC products to customers
  • Receive inbound and outbound calls and provide the best experience to our customers
  • Take ownership to resolve customer issues from the beginning to end
  • Work with a supportive and dynamic leadership team that will encourage your growth and development

You must have:

  • Availability to work on a flexible schedule including days, evenings, weekends, and statutory holidays to meet customer demand
  • Expert communication and listening skills
  • A willingness to be open to feedback and coaching
  • An ability to remain calm and polite when working under pressure
  • An ability to navigate multiple software application

 

In order to set you up for success, there will be a mandatory training starting on September 16th, 2021.

 

 

Schedule: Full time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 59 Ambassador Dr (096), Mississauga, ON 

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Requisition ID: 243419

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 

Posting Notes:  Call Centre 



For more information, visit Rogers for Customer Care Representative, TSC

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