Manager Operations Roaming Services

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Scope:
Operations Roaming Services and Signaling Team is part of a leading edge team that is responsible for keeping and expanding the national and international Roaming footprint, as well as VoLTE signaling platforms in order to deliver operational excellence to our customers.

Reporting to the Director Voice Data and Enhanced Services, the manager of operations Roaming and signaling will provide leadership in managing, planning, executing and forecasting:

• All international, and domestic, Roaming current and future services
• All signaling platforms (DEA and DRA diameter signaling including virtual environment) for current and future technologies
• Responsibilities:
• Lead the introduction of the next generation roaming services such as 5G NSA/SA, network slicing, in addition to supporting current Roaming technologies and services (2G/3G, LTE, LTE-M, NB-IoT, VoLTE, 5G NSA)
• Managing, train, coach 2 teams responsible for operations roaming and signaling
• Signaling SS7 and Diameter strong expertise, including Security and SS7/Diameter firewall operational management
• Manage NNI, IPX and other direct interconnect for both control and user plane
• Ensure constant IMS interoperability and interconnect
• Introduce network nodes and services automation initiatives driving management efficiencies
• Ensure all DEA and DRA platforms are meeting KPIs with Excellence
• Define future KPIs for Voice/Data roaming and VoIMS
• Accountable for the Global Roaming Quality
• Implementing and evolving SS7/Diameter signaling redirection strategy, OTA technology and delivery
• Enforce Change management policies, review/approval of Work Orders (eWO) / Method Of Procedures (MOP), execute on Incident, and Problem management
• Work in hands with Technology, Engineering, Regulatory, Business and Technical teams and act as a key stakeholder in projects and break fixes urgencies
• Develop pro-actives initiatives to keep platforms at an excellence performing level
• Manage Executive escalations at all levels at anytime
• Collaboration and provide support to the lines of Business, Marketing, Entreprise, Care, Access
• Interface and negotiate and with vendors, third parties, roaming partners and other external parties
• Involvement with the GSMA Network Group (NG) and driving the adoption of new Roaming standards

Qualifications:

• Experience in the completion of IR24, IR25, IR35, IR50, IR32, IR38 and any other roaming testing involving new upcoming technology
• Technical Protocol experience with, and not limited to: SS7, Diameter, GTPv1/v2, SIP 
• Experience in Operations, with a strong emphasis on customer focus
• Experience in LTE-M, NB-IoT in Roaming environment, along with 2G/3G, LTE, VoLTE, 5G NSA technologies
• Experience in Cloud Infrastructure to support VoLTE/5G services
• Proven experience with network tracing tools 
• Knowledge of ANSI, ETSI, 3GPP and GSMA standards
• Superior communication and interpersonal skills are required.
• English and French working environment.
• A Self-Starter mentality is required for this role, the candidate must be able to learn from informal as well as formal channels
• A post-secondary degree in Telecommunications or Engineering is required. 
• Minimum of 5 years working in an international roaming technical environment with roaming operations and support experience at wireless operator level.
• 10+ years telecommunications service provider industry experience.

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment