Quality Control Officer

Job Summary

As part of the Targeting and Warrants Unit, the Quality control Officer is responsible for ensuring that information reported in the course of the Service's duties and functions, including the exercise of warrant powers, is compliant with Canadian law, including the CSIS Act, Ministerial Direction, orders of the Federal Court and any other documents contained in the CSIS Governance System (CGS), including Service policies, procedures and directives.

MAJOR RESPONSIBILITIES 

The Quality Control and Compliance Coordinator organizes regional quality control efforts by carrying out audits, undertaking fact-finding and conducting reviews related to reported information including, operational written tasking and other operational reporting.  

The Quality Control and Compliance Coordinator helps ensures accuracy, adherence to established standards and compliance.  Specific responsibilities include: conducting thorough research with exceptional precision and attention to detail, consulting and liaising with stakeholders, developing and maintaining expertise related to Service policies and procedures, preparing clear and concise reports and providing guidance and recommendations on quality and compliance-related issues.  

The Quality Control and Compliance Coordinator contributes towards achieving a compliance culture within the Service by acting as a resource person for operational and operational support personnel by understanding, interpreting and providing guidance in regard to the invocation of Federal Court warrants; including advice related to warrant conditions, terms or clauses and associated procedures concerning the assessment and retention of information, data and / or materials obtained under warrant.  

Responsibilities also include providing advice on and co-ordination of in-house training on compliance - related issues, including written style guides, reporting and facting standards, and procedures related to the reporting of operational non-compliance and unlawful activity.    

Education

• Undergraduate degree and four (4) years experience
• College diploma and five (5) years experience
• High school diploma and six (6) years experience

The educational program must be from an accredited learning institution recognized in Canada. 

If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.

Note: Any higher level of education could be recognized as experience.

Experience

The successful candidate must demonstrate their specific experience in the areas of research and analysis. 

Previous experience in quality control or compliance is an asset, but is not required. 

Research and analysis experience is defined as the knowledge and aptitudes gained by direct involvement in conducting research, gathering and studying of information and the subsequent evaluation of information for the purpose of establishing facts, determining linkages and relevance, drawing conclusions and producing concise written results and recommendations that are useful and pertinent.    

Competencies

• Rigour
• Interpersonal skills
• Client Service
• Analytical Skills, 
• Organization skills/multitasking
• Communication (written and spoken)

Conditions of Employment

Not Applicable

Notes

While we continue to explore opportunities for flexible work arrangements, the majority of work in our organization must be done in the office and cannot be performed at home.

Reference Links

Security Requirements

Others