Senior Voice Engineer

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Introduction:

Ziptel, a division of Rogers for Business, performs end to end engineering, operation, and management of the Unified Communications network and platform.  Our team is actively expanding, and we are in search of highly motivated individuals with a strong interest in the evolution of voice technology.

The Rogers for Business Unified Communications offering is rapidly growing with a comprehensive suite of next-generation IP Voice Services to offer to the Canadian SME and Enterprise market segments. We are looking for an IP Voice Engineer to join the Ziptel Engineering and Development Team.

What will you do?

• Wireline voice systems and services management cradle to grave. 
• Platform ownership aside from vendor management functions.
• Tier 3 support for SA/SD
• Responsible for documentation/diagrams/monitoring and overall availability of the voice systems & applications
• Capacity management lifecycle (strategy, alarms, thresholds & trending analysis)
• Periodic platform validation (test case/harness build)

Key Requirments and Attributes:

• Accountability - leveraging resources to achieve mutually agreed-upon goals and outcomes.
• BSC in science or computer/electrical engineering
• Experience in ownership/platform -- managing something large scale, e.g. high-level WAN networks.
• Critical thinking ability, word problem solving
• High-level familiarity with virtualization and virtualized workloads
• Self-starter, comfortable engaging cross-functional teams when required
• Ability to manage multiple projects/tasks
• VoIP/SIP/IMS/VoLTE/5G experience is highly recommended

• SBCs
  • Stand-up/operationalize
  • 3rd party interconnects/integrations
  • Routing policies
  • HMR / adjacencies
  • Monitoring / alerts / licenses
• CFS
  • Translations
  • Network trunk turn-ups
  • ISDN/PRI troubleshooting
  • SAS analysis
• Experience with custom Voice Technology projects (e.g. Teams, STIR/SHAKEN)
  • Understand business requirements 
  • Design solution to meet technical, business, and regulatory requirements

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Here’s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets
• A manager who deeply cares about your development and long-term career at Rogers
• A team that trusts and wants to win together
• Smart and accomplished colleagues who are focused on both the “what” and the “how”
• As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment