Bilingual Customer Service Consultant (Full time) - Fido

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device!

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

We're hiring full-time Customer Service Consultants to join our frontline team starting on February 23rd, 2021. In this role, you will be supporting customers with their wireless products and services.

At Fido, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

You are:

• Empathetic – You are someone who is able to show understanding and relate to the customer
• Outgoing – You are someone who is friendly and approachable
• Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner
• Genuine – You are someone who is authentic in your interaction with customers

You get to:

• Connect with Canadians from coast-to-coast
• Dig into issues of all shapes and sizes
• Promote and recommend the latest products and services to customers
• Make customers lives easier by providing them with value-add services

You should have:

• A flexible schedule
• An ability to navigate multiple computer systems
• An ability to think on your feet and deliver your message in a concise manner
• Expert communication & listening skills

Wondering what it takes to join our team? Click here to see where your career will take you!

As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background check.

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment