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Pay and Benefits Specialist

Job ID21-968-06-115-2022
Date Posted2021-08-05
Job TypeFull-time
Job CategoryPublic Administration
Closing Date 2021-12-01
Reference Number 21-968-06-115
Job Category Experienced
Who Can Apply Canadian Citizens

Location Ottawa, Ontario
Salary Range $65,460 - $79,640 1
$57,960 - $70,500 1
Status Indeterminate (permanent)
Language Requirement Bilingual Imperative (BBB/BBB)

Job Summary

  • Coordinate and administer pay and benefits services by counselling, documenting and advising employees and by applying policies and guidelines.
  • Research and analyze case-specific data and information by establishing the requirements of legislation/regulation, pension and insurance plans, policies, procedures, programs, directives, collective agreements and other governing authorities and prepare summaries.
  • Coordinate the continuation of employee benefits and deductions by communicating orally or in writing with the other departments.
  • Research and assess Treasury Board (TB) and Public Works and Government Services Canada (PWGSC) policies and regulations by ensuring their application to CSIS where required.
  • Analyze and exchange case-specific information and data with associates and representatives of federal and external organization, such as insurance and financial organizations, and with clients 'representatives to facilitate and resolve specific issues and questions. 
  • Provide counselling and guidance to employees of all levels, their families and their representatives on different options available in various situations (resignations, lay-offs, life insurance plans, disability insurance, divorce/separation and garnishment). 
  • Organize and control a workload by meeting deadlines in an efficient manner, setting priorities, conducting peer verification and ensure accuracy of data.
  • Initiate transactions such as leaves, pay adjustments, appointments, transfer actions, pension and insurance plans by obtaining data from a variety of sources and determine/calculate entitlements, options, and obligations by preparing and issuing/submitting data, information and responses. 
  • Participate on projects by providing input such as system improvement initiatives, development, testing and implementation of our internal human resources systems. 


  • 2-year college diploma and two (2) years of experience*.
  • High school diploma and five (5) years of experience**.

Note: Any higher level of education could be recognized as experience.

The educational program must be from an accredited learning institution recognized in Canada. 

If you have completed a program outside of Canada, you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.


*Experience performing the full scope of the position as a fully trained Pay Specialist using the Phoenix Pay System. 

**Experience administering pay and benefits to employees of the federal public service including 4 years of experience performing the full scope of the position as a fully trained Pay Specialist using the Phoenix Pay System. 

All candidates must also possess:

  • Recent experience in client service as a resource person within the last five years.
  • Recent experience in research and application of related policies and standards within the last five years.

Note: Applicants who do not meet the required years of experience may be considered for an underfill opportunity, which will provide the successful applicant with a professional development plan. Underfills are appointed at a lower level until they have reached the objectives outlines in the development plan. Once the employee meets the required objectives, they will be promoted to the full working level of the position. The duration of the professional development may take up to two (2) years to complete. The underfill salary scale is $57,960 to $70,500. 


  • Adaptability/Flexibility
  • Analytical skills
  • Client Service
  • Problem Solving
  • Rigour

Conditions of Employment

Not Applicable


1Successful candidates may be eligible for a terminable allowance on top of the salary, where applicable.  

A written exam will be administered as an assessment tool to evaluate the applicant's knowledge.

The Pay and Benefits Group of CSIS will not be transferred to Miramichi, New Brunswick. It is part of the Phoenix Direct Entry Organizations.

While we continue to explore opportunities for flexible work arrangements, the majority of work in our organization must be done in the office and cannot be performed at home.

Reference Links

Security Requirements

Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.


We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.

For more information, visit CSIS for Pay and Benefits Specialist