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Customer Experience Analyst (Service)

Job ID1651-9352
CompanyHyundai
LocationMarkham
ProvinceON
Date Posted2021-06-16
Job TypeFull-time
Job CategoryTransportation
Description
POSITION OVERVIEWThe overall purpose of this role is to provide specific, actionable recommendations to drive Hyundai's customer experience and ultimately improve customer retention while reducing customer concerns. The successful candidate will do this by analyzing multi-channel customer sentiments, industry trends, and dealer network top performers.KEY ACCOUNTABILITIES · Recommend actionable KPIs to improve overall NPS and Customer Retention· Manage day to day relationships with CX vendors:    ...

Req #269



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