District Support Representative | |
| Job ID | 82-F2-6F-77-B8-D0 |
| Company | Manitoba Hydro |
| Location | The Pas |
| Province | Manitoba |
| Date Posted | 2018-10-09 |
| Posted Until | 2018-10-26 |
| Job Type | Full-time |
| Job Category | Public Administration |
| Description | |
| We are seeking an experienced District Support Representative for a permanent full-time position in The Pas, Manitoba. You may be required to travel to outlying districts within The Pas Customer Service Centre. You will perform a variety of complex duties, provide customer information service responding to telephone, counter, and written queries and initiate action to comply with requests and resolve problems or concerns diplomatically. Responsibilities: -Provide prompt, courteous and effective telephone and counter service to customers requiring assistance with their account, service or related matters. -Provide detailed account analysis as required in dealing with customers. -Review metered consumption. -Receive and analyze data on the Banner Systems for billing and collection purposes ensuring all available required information is recorded accurately. -Will be required to assist with: District work orders, time entry, wiring permits, issue receipts for customers at the counter. -Assist as required with the collection of delinquent accounts. -Work on a rotation basis to maintain inquiry service. -Travel to surrounding District Offices as required. Qualifications: You will have Grade 12 education or equivalent with proficiency in Mathematics, typing ability of 40 w.p.m., and two years related customer service experience. You will also have working knowledge of Microsoft Word, Excel, Outlook and the Internet. You will be capable of dealing in a tactful and courteous manner with the public and staff with the ability to handle confidential information with discretion. You will be required to possess a valid Province of Manitoba Driver's Licence. | |
| Languages | English |
| How To Apply | Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is October 25, 2018. We thank you for your interest and will contact you if you are selected for an interview. Available in accessible formats upon request. |
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