Informatics Training Analyst/Instructor

Job Summary

Informatics Training Analysts / Instructors provide generic and specialized software and hardware training in support of the Service's mandate and operations. As such they are responsible to:

•  Develop, design and elaborate scope of training, course objectives, course training standards, lesson plans, instructional strategies, teaching aids, practical exercises, evaluations and reference material.
• Train course participants through formalized or customized training programs on the operation of essential automated systems and equipment; assess course performance and recommend corrective course of action to Management and implement recommendations.
• Manage and lead concurrent training projects to ensure effective scheduling, coordination and monitoring of all project activities by establishing work plans, overseeing, assigning tasks and checking/verifying work of others.
• Analyze, plan and conduct training needs analysis for branches and identify performance solutions by liaising with technical resources (internal and external) and client communities.
• Participate in the development cycle of new and enhanced informatics systems and projects by providing evaluation, software/equipment testing, validation and recommendations for configuration changes/improvements.
• Assess, evaluate and validate the effectiveness of training programs based on employees' requirements, evaluations, feedback provided by Learning & Development resources, course participants and implement changes to course content.
• Provide assistance and support for problem resolution of information technology (IT) related issues by analyzing issues, finding alternatives, determining and implementing solutions for the problems raised
• Mentor, train and advise team members.
• Design and deliver presentations on topics of expertise to course participants by ensuring course design and course delivery adhere to appropriate policies and procedures of the Service.

Education

• Undergraduate degree in a field of study related to the work performed and two (2) years of experience developing and delivering training/courses.
• College diploma in a field of study related to the work performed and four (4) years of experience developing and delivering training/courses.
• High school diploma and seven (7) years of experience developing and delivering training/courses.
  
  

The educational program must be from an accredited learning institution recognized in Canada.

If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.

Note: Any higher level of education could be recognized as experience.

Experience

Candidates must also possess:

• Experience working with various information technology (IT) products (hardware and software) and learning about new technology.
• Experience conducting research and analysis to make recommendations.

Assets:

• Experience in the analysis, design, development and delivery of learning products related to information technology (IT) programs and activities is considered an asset.
• One of the following professional designations would be considered as an asset: Certified Training Practitioner (CTP) or Certified Training and Development Professional (CTDP).
• Experience in managing projects or sub-projects.

Competencies

· Adaptability/Flexibility
· Client Service
· Collaboration
· Communication
· Organizational Skills/Multi-tasking
· Problem Solving

Conditions of Employment

Upon appointment, an employee shall remain in their new position for two (2) years.
Candidates must be willing and able to travel domestically as needed.

Notes

Not Applicable

Reference Links

Security Requirements

Others